What we stand
behind.

The Certainty Guarantee provides assurance that every deliverable produced by BeCertainty will:

• Be delivered within the timeframe specified for the relevant product
• Be structured in accordance with the format described at the point of purchase
• Reflect the information provided in your intake form responses
• Be produced to a standard consistent with professional strategic communication

The Certainty Guarantee applies to the quality and delivery of the deliverable. It does not extend to outcomes arising from the application of that deliverable within your organization.

In the event that our recommendations are contradicted by subsequent market conditions, organizational resistance, stakeholder misalignment, implementation challenges, or environmental factors outside the scope of the engagement, this constitutes a change management challenge and falls outside the terms of the guarantee.

Specifically, the Certainty Guarantee does not cover:

• The commercial outcomes of decisions made on the basis of a deliverable
• The reception of a deliverable by your internal stakeholders
• The implementation of recommendations contained in a deliverable
• Changes in market conditions, competitive dynamics, or macroeconomic factors following delivery
• Outcomes arising from incomplete or inaccurate intake information

If your deliverable does not meet the standards described above, contact our client success team at certainty@becertainty.com within 14 days of delivery.

We will review your claim and, where valid, provide one of the following resolutions at our discretion:

• A revised deliverable incorporating your feedback
• A complimentary review of your implementation approach
• A full or partial refund in accordance with our Refund Policy

Strategic certainty, as we understand it, is a state of organizational readiness — the condition of having a clear, communicable direction that your leadership can act from and your stakeholders can follow. It is not a guarantee of outcome.

The environment does not provide guarantees. BeCertainty provides the structure to operate confidently within it.